Find quick answers to questions about our products, subscriptions, shipping, and account. Still need help? We're a click away.
Products
How long until I see results?
Most people notice early changes within 30 days, but real, visible results typically take 3 months of consistent daily use. Hair growth in particular follows your natural growth cycle and shows up gradually. The longer you stay consistent, the better the results.
Are Halo Beauty supplements vegan?
Yes — every supplement in the Halo line is 100% plant-based and vegan.
Are they gluten-free, soy-free, and sugar-free?
Yes. All Halo supplements are gluten-free, soy-free, sugar-free, and cruelty-free.
Where are they made?
All Halo supplements are formulated and manufactured in the USA in cGMP-certified facilities.
Can I take multiple Halo supplements together?
Yes — our formulas are designed to layer. You can combine HSN with Kiwi Seed for hair-and-skin support, or add TRYM for metabolic balance. If you take prescription medications, check with your doctor first.
Are these safe during pregnancy or breastfeeding?
Always check with your healthcare provider before starting any supplement during pregnancy or while nursing.
What if I miss a day?
No need to double up. Just resume your daily routine the next day. Consistency matters more than perfection — these formulas work over time, not overnight.
Subscriptions
How does Subscribe & Save work?
Subscribe to any product and save 10% on every order. We deliver monthly (or on the schedule you choose), with free shipping always included.
Can I skip a shipment?
Yes. Log into your account, go to Manage Subscriptions, and skip any delivery — no penalty, no questions asked.
Can I change my delivery frequency?
Yes. You can switch between 1, 3, and 6-month intervals anytime from your account.
How do I cancel?
You can cancel anytime from your account under Manage Subscriptions — no commitment required. Cancellation requests submitted at least 24 hours before your next billing date will prevent the upcoming charge.
When am I charged?
You're charged at the time each order ships. You'll receive a reminder email approximately 3 days before each shipment.
Can I pause my subscription?
Yes. You can pause your subscription for up to 90 days from your account portal under Manage Subscriptions.
What if I need to update my payment method?
Log into your account, go to Account Details, and update your payment method. Changes apply to all upcoming subscription charges.
Shipping & Returns
Where do you ship?
We ship within the US and to most international destinations.
How much is shipping?
Free on US orders over $50 and on all subscription orders. Standard shipping rates apply to one-time orders under $50. International shipping rates vary by destination.
How long until my order arrives?
US orders typically arrive within 3–5 business days after shipping. International delivery varies by location and customs processing.
What about duties and customs fees on international orders?
Duties, taxes, and customs fees are the responsibility of the customer and are not included in shipping costs. These charges are determined by your country's customs authority.
What if my package is lost or damaged?
Contact us at support@halobeauty.com with your order number and we'll work with the carrier to resolve it. Most lost-package claims are resolved within 5–7 business days.
Account & Orders
How do I track my order?
You'll receive a tracking link by email once your order ships.
I forgot my password.
Use the "Forgot password" link on the login page, or email us at support@halobeauty.com.
How do I update my shipping address?
Log into your account → Account Details → Edit address. For active subscriptions, also update the address inside Manage Subscriptions to ensure future shipments use the new address.
Can I order without creating an account?
Yes — guest checkout is available for one-time purchases. Subscriptions require an account so you can manage your deliveries.
How do I unsubscribe from marketing emails?
Click the "unsubscribe" link at the bottom of any marketing email, or email us at support@halobeauty.com. Note: unsubscribing from marketing won't stop transactional emails (order confirmations, shipping notifications).